Buckinghamshire Healthcare Charity Privacy Policy
Effective Date: 1 April 2026
1. Introduction
Buckinghamshire Healthcare Charity (formerly Scannappeal) is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share your information in accordance with UK data protection law, including the UK GDPR and the Data Protection Act 2018.
2. Who We Are / Contact
Buckinghamshire Healthcare Charity
Email: bht.info.scannappeal@nhs.net
Address: Buckinghamshire Healthcare Charity, Amersham Hospital, Whielden Street, Amersham, Buckinghamshire, HP7 0JD
You can contact us regarding any questions about your personal data.
3. How We Collect Information
We collect information from you:
• When you make a donation, register for an event, volunteer, purchase a product, or contact us
• When you complete forms, including paper forms such as event diaries or fundraising materials
• When you contact us by phone, for example in response to event promotions, posters, or fundraising campaigns
• Through website forms, cookies, and analytics tools
• From public sources, partner organisations, and third-party fundraising platforms (such as online donation or event registration platforms) where necessary
4. Types of Personal Data We Collect
We may collect:
• Personal identifiers, such as your name, date of birth, and contact information
• Donation and payment details, including Gift Aid declarations and any information required to process claims with HM Revenue & Customs (HMRC)
• Event participation and volunteer information
• Preferences, interests, and communication history
• Website usage data collected via analytics tools
5. How We Use Your Information
We use personal data to:
• Process donations, event registrations, and volunteer participation
• Communicate with supporters and provide requested information
• Send fundraising and marketing communications where we have your consent, or where we have a legitimate interest to do so, and where you have not opted out
• Improve our services and website
• Analyse data to support our charitable aims and fundraising efforts
6. Legal Basis for Processing
We process your personal data based on:
• Consent – for marketing communications
• Contract – to process donations or event registrations
• Legal obligation – to comply with laws and regulations
• Legitimate interests – to develop and promote our charitable work
7. Sharing Your Information
We do not sell your personal data to third parties. We may share information with:
• Service providers who process data on our behalf
• Partner organisations for events or fundraising
• Regulatory authorities where legally required
All third parties are required to protect your information.
7a. SMS / Telephone Marketing
We may contact supporters by SMS or telephone for fundraising or service updates where we have your consent, or where we have a legitimate interest to do so, in line with data protection law. You can withdraw your consent for marketing communications at any time by contacting us directly at bht.info.scannappeal@nhs.net or call 01494 734 161.
8. Data Storage and Security
Your personal data is stored securely. We use Beacon CRM to manage supporter data safely and implement appropriate technical and organisational measures to protect your information.
8a. International Transfers
Your personal data may be stored or processed outside the UK or EEA. Wherever it is processed, it remains protected in line with UK data protection law.
9. Data Retention
We retain personal data only for as long as necessary for the purpose it was collected or as required by law.
10. Marketing and Communication Preferences
You can choose whether to receive communications from us. You may withdraw consent at any time via:
• Email unsubscribe links
• Contacting us directly at bht.info.scannappeal@nhs.net
11. Cookies and Website Data
Our website uses cookies (with your consent where required) to improve functionality and visitor experience.
You may manage your cookie preferences via the cookie banner or your browser:
• Accept all cookies – including analytics and marketing
• Reject non-essential cookies – only essential cookies will be used
• Manage preferences – select which types of cookies you allow
Some website features may not function correctly if cookies are disabled.
12. Third-Party Websites
Our website may contain links to external websites. We are not responsible for their privacy practices.
13. Email Communications
Please note email is not always secure. Do not send sensitive information via email.
14. Patient Data
We do not have access to patient medical data. Any clinical information is managed separately by Buckinghamshire Healthcare NHS Trust.
15. Children’s Data
If you are under 16, you must obtain parental or guardian permission before providing any personal data to us.
16. Your Rights
You have the right to:
• Access your personal data
• Correct inaccuracies
• Request deletion or restriction of processing
• Object to processing
• Withdraw consent
• Request transfer of your data to another organisation (data portability)
To exercise your rights, contact us at bht.info.scannappeal@nhs.net
17. Complaints
If you are unhappy with how we handle your data, you may contact us in the first instance or complain to the Information Commissioner’s Office (ICO) at www.ico.org.uk.
18. Changes to This Policy
We may update this Privacy Policy from time to time. Please check this page regularly.
19. Transition from Scannappeal
From 1 April 2026, all personal data previously held by Scannappeal will be processed by Buckinghamshire Healthcare Charity in accordance with this Privacy Policy.
20. Legacy Data from Scannappeal
All personal data previously collected and stored under Scannappeal’s previous systems have been securely transferred to our current systems.
Your data will continue to be processed in line with this Privacy Policy, and your rights remain unchanged.
21. Cookie Banner Text
“We use cookies to improve your experience. Our website uses essential cookies and analytics tools. Your data is managed securely using our supporter management system. You can:
• Accept all cookies
• Reject non-essential cookies
• Manage preferences
By accepting, you agree to our use of cookies as described in this Privacy Policy. You can change your preferences anytime.”